To inspire people and elevate talent in GBS

GBS Hub is a learning, advisory, and community platform dedicated to helping Global Business Services (GBS) organizations and professionals become better. We provide training, consulting, and thought-leadership rooted in real GBS experience.

At GBS Hub, our mission is to help GBS organizations and people become better every day. We exist to inspire people and elevate talent in the global GBS community through practical learning, trusted advisory, and meaningful connections. By combining real-world GBS experience with a passion for talent and transformation, we enable teams to achieve and deliver to their full potential.

Our programs and services are developed for GBS leaders, managers, and professionals at all levels—we meet the talent and capability development needs whether you’re setting up a new centre, scaling your operations, transforming to meet business demands or maintaining business as usual operations.

We deliver “by GBS, for GBS” solutions—customized programs designed from real operational and transformational journeys. Our trainers, facilitators and consultants have led GBS teams, regionally or globally, bringing practical insights and lessons learned that go beyond theory.

We offer:

• Tailored training programs (business partnering, customer centricity, leadership, communication, leadership etc.)
• Advisory on capability development, transformation, and talent strategies
• GBS Community engagement platforms (GBS Forum, GBS Huddles, and more)

Absolutely. Every organization has unique challenges and aspirations. We co-create development programs that reflect your specific context, maturity stage, and goals.

We work with both multinationals, regional and local GBS organizations across industries. Whether you’re a large centre or an emerging hub, we adapt our approach and programs to fit your needs.

While we are proudly based in Malaysia, our reach and expertise extend far beyond. We serve clients and GBS professionals across Asia-Pacific, Europe, the Americas, and the Middle East, leveraging global experience and virtual delivery to ensure impact wherever you are. Whether through in-person sessions, hybrid formats, or fully virtual programs, GBS Hub provides global coverage with local relevance.

Yes. Our training programs are HRDC-claimable in Malaysia. We ensure our programs meet HRDC requirements and together with our partners, we can guide you through the process of making a claim.

Getting started is simple; just contact us via our website form or email jason.crimson@thegbshub.com. We’ll arrange an initial conversation to understand your needs and co-design a roadmap for your GBS journey.