✨ Closing a high-energy, 1-day Customer Centricity for Business Impact session with an inspiring GBS team from a leading multinational.

What made this session stand out was not just the energy in the room, but the depth of reflection on how their roles make a difference for the business.

✅ Meaningful discussions where participants openly shared experiences, challenges, and ideas on what customer centricity really looks like in a GBS context
✅ Reflections and self-assessment moments that allowed individuals to pause and evaluate their own strengths, blind spots, and opportunities to elevate their impact
✅ Practical applications and exercises where concepts were translated into real, actionable steps the team can bring back to their roles immediately
✅ Creative group outputs, energizing games, and peer learning that blended fun with tangible insights
✅ Strong leadership and management presence that reinforced the importance of customer centricity as a true business driver

💡 The big insight: customer centricity is more than a mindset. It is a performance accelerator that enables GBS to influence outcomes, build trust, and create lasting value across the enterprise.

I left energized by the honesty, creativity, and commitment in the room. Excited to see how this team will continue to push boundaries and make impact.

Here’s to building stronger partnerships, driving business outcomes, and living the mantra every day: Own It, Go Beyond.