Sounds simple, but in a GBS environment, how you ask (and give) feedback can make or break trust, speed, and service quality.

Old Theory: We grew up with the Feedback Sandwich (nice ➡️ critique ➡️ nice) and annual reviews. Good intentions, but they often feel forced and too late to fix real issues.

Modern Mindset: GBS teams run on real-time, peer-driven feedback because we work across cultures, time zones, and fast-moving ops. Small misalignments become big escalations fast. Honest, timely feedback keeps SLAs on track and stakeholders aligned.

✅ Practical Tips:
Be specific: Not “Any feedback?” but “What’s one thing I could have done differently on that call?”
Be timely: Don’t wait for a formal review; ask right after a meeting, handover, or escalation.
Be clear: Skip the sandwich; mix care with clarity. Direct is better than polite confusion.
Use Start/Stop/Continue: Simple, familiar, cross-cultural: “What should I start, stop, and continue doing?”

Why it matters in GBS: Good feedback means fewer rework, better root cause fixes, smoother handovers, and trust that crosses functions and borders. In short: service excellence lives or dies by how well we speak up and help each other grow.
💡 Old mindset: Feedback = judgment.
New mindset: Feedback = better service, better partnering.

🔍 Your turn: How do you keep feedback real and useful in your team?