đź’Ą The GBS Skill That Keeps You Sane (and Effective): Emotional Agility
đź’Ą The GBS Skill That Keeps You Sane (and Effective): Emotional Agility Tags : #EQ, #FutureLeaders, #GBS, #GenZ, #Leadership, #LeadershipDevelopment, #MillenialLeaders October 6, 2025 Share : Everyone talks about emotional intelligence. But in GBS, where pressure is constant, feedback is blunt, and change is relentless; what I think we really need is something even deeper: […]
✨Training Showcase: Customer Centric Mindset In GBS✨
✨Training Showcase: Customer Centric Mindset In GBS✨ Last week, I had the privilege of spending a day with 22 team members from Keller SSC, exploring together what customer centricity really means in a GBS/SSC environment. The session created space for reflection and growth:🔹 Understanding the difference between Customer Service vs Customer Centricity🔹 Recognizing customer types […]
GBS Huddle #2
GBS Huddle #2 ✨ GBS Huddle #2 – Conversations & Connections ✨ What happens when 8 GBS leaders come together in an intimate setting, away from slides and formalities? At our second GBS Huddle held at The Farm, The Sphere, Bangsar South, the discussions were practical, honest and candid. We explored:🔹 How GBS organizations are […]
🗣️ “Coaching Isn’t Just for Executives”
🗣️ “Coaching Isn’t Just for Executives” Make coaching a core GBS leadership habit, not a luxuryEver notice how the best leaders don’t give all the answers but ask the right questions? 🤔 In GBS, where transformation is constant, coaching needs to be more than a buzzword. It should be part of how we lead every […]
🚀 Courage. Curiosity. Connection.
🚀 Courage. Curiosity. Connection. Courage. Curiosity. Connection. Three essentials for leading in a generationally shifting workforce. I can’t emphasize this enough and its evident all around us. The workforce is changing fast; and for leaders, it’s no longer enough to just “manage” people. We need to lead intentionally to navigate the generational shift occurring at […]
GBS Huddle #1
GBS Huddle #1 Tags : #BusinessImpact, #Connect@GBSHub, #Connections, #GBS, #GBSTribe, #Networking October 3, 2025 Share : ✨ GBS Huddle: Real Conversations in ‘Real Rooms’ ✨ An energizing GBS Huddle @ PJ33 wrapped up last evening; filled with honest reflections, strategic insights, and a whole lot of peer encouragement.🔹 We had dived into the relative strengths […]
🗣️ “Can I get some feedback?”
🗣️ “Can I get some feedback?” Sounds simple, but in a GBS environment, how you ask (and give) feedback can make or break trust, speed, and service quality. Old Theory: We grew up with the Feedback Sandwich (nice ➡️ critique ➡️ nice) and annual reviews. Good intentions, but they often feel forced and too late […]
GBS Forum – One Workplace, Three Generations
GBS Forum – One Workplace, Three Generations 🔍 Post-GBS Forum Summary: Key Insights on Workforce Trends and Generational Shifts. Thank you to everyone who joined our recent “GBS Forum: One Workplace, Three Generations” session featuring Derek Toh from Hiredly. We explored some of the most pressing topics shaping today’s workforce— generational expectations and the evolving […]
GBS Forum: Spot the Blind Spot!
GBS Forum: Spot the Blind Spot! At our latest GBS Forum (April 23, 2025), GBS leaders from across the globe came together to explore one powerful question: What are we not seeing? From KL to Krakow 🌏, we unpacked the invisible forces that shape our leadership impact — from unread facial cues to unspoken organizational […]
🚀 GBS Leadership: When “I’m Tired” Means More
🚀 GBS Leadership: When “I’m Tired” Means More Leading a Global Business Services (GBS) organization is rewarding—but it can also be isolating. We sit at the center of transformation, managing high expectations, complex stakeholder demands, and the relentless push for efficiency and value creation. But the loneliness of leadership doesn’t always show up as isolation—it […]