✨Curiosity Meets Capability: Exploring GBS with Hyppies🌏✨
✨Curiosity Meets Capability: Exploring GBS with Hyppies🌏✨ Tags : #FutureLeaders, #GBS, #GBSRecruitment, #Leadership, #LeadershipDevelopment, #Talent, #TalentAcquisition October 13, 2025 Share : It’s always energizing when a session starts with curiosity, and that’s exactly what I felt walking into my recent “Introduction to GBS” session with the passionate team at Hyppies.com This wasn’t just about sharing […]
✨Training Showcase: New Gen Leadership Lab: Mastering Difficult Conversations✨
✨Training Showcase: New Gen Leadership Lab: Mastering Difficult Conversations✨ It was a privilege to facilitate this transformative leadership program for the APAC GBS leadership team of a leading global CPG company, a group of high-energy, thoughtful, and purpose-driven leaders truly committed to growing themselves and their people. Across the day, we dove deep into some […]
🌟 Leadership In GBS: Built for the Next Generation
🌟 Leadership In GBS: Built for the Next Generation If you’re a Millennial or Gen Z leader in Global Business Services (GBS), the world you’re stepping into is very different from the one many of us started in. Work isn’t just about processes anymore. It’s about purpose, impact, and influence. And that’s exactly where GBS […]
✨Training Showcase: Customer Centricity for Business Impact✨
✨Training Showcase: Customer Centricity for Business Impact✨ ✨ Closing a high-energy, 1-day Customer Centricity for Business Impact session with an inspiring GBS team from a leading multinational. What made this session stand out was not just the energy in the room, but the depth of reflection on how their roles make a difference for the […]
The Connective Tissue of GBS: Confidence, Capability, and Showing Up
The Connective Tissue of GBS: Confidence, Capability, and Showing Up In Malaysia, we often highlight our competitive advantages such as multilingual talent, cost-effective operations, and strategic location. But the real differentiator is not just who we hire. It is how we grow, enable, and empower those people to act as true business partners. 💡 Technical […]
🔥 Does GBS even want to carry the ESG torch?
🔥 Does GBS even want to carry the ESG torch? When we talk about ESG, Global Business Services often is not the first place people look. Yet GBS holds the data, the processes, and the operational reach that can make ESG more than a corporate promise. The bigger challenge is not just whether GBS can […]
The GBS Crystal Ball: AI and Talent in 2026 🤖✨
The GBS Crystal Ball: AI and Talent in 2026 🤖✨ Everyone’s talking about AI in GBS, and a question that comes up is: how will it reshape the talent mix? Here’s where it’s heading:🔄 Routine roles are shrinking fast with AI-enabled workflows.📈 Demand is rising for process design, change management, and business partnering.🚀 GBS is […]
💥 The GBS Skill That Keeps You Sane (and Effective): Emotional Agility
💥 The GBS Skill That Keeps You Sane (and Effective): Emotional Agility Tags : #EQ, #FutureLeaders, #GBS, #GenZ, #Leadership, #LeadershipDevelopment, #MillenialLeaders October 6, 2025 Share : Everyone talks about emotional intelligence. But in GBS, where pressure is constant, feedback is blunt, and change is relentless; what I think we really need is something even deeper: […]
✨Training Showcase: Customer Centric Mindset In GBS✨
✨Training Showcase: Customer Centric Mindset In GBS✨ Last week, I had the privilege of spending a day with 22 team members from Keller SSC, exploring together what customer centricity really means in a GBS/SSC environment. The session created space for reflection and growth:🔹 Understanding the difference between Customer Service vs Customer Centricity🔹 Recognizing customer types […]
🗣️ “Coaching Isn’t Just for Executives”
🗣️ “Coaching Isn’t Just for Executives” Make coaching a core GBS leadership habit, not a luxuryEver notice how the best leaders don’t give all the answers but ask the right questions? 🤔 In GBS, where transformation is constant, coaching needs to be more than a buzzword. It should be part of how we lead every […]